Help Center

Get help with using Edem AI

Last Updated: March 2025

Welcome to the Edem AI Help Center. We're here to help you get the most out of the platform. Below you'll find information on how to get support and answers to common topics.

1. What We Can Help With

Account & Login

Account creation, login issues, password resets, Google/Discord sign-in problems, and account deletion requests.

Billing & Subscriptions

Subscription management, payment issues, plan changes, cancellations, invoices, and refund inquiries.

Coins & Purchases

Coin balance questions, purchase issues, missing Coins after payment, and understanding Coin costs for features.

Characters & Chat

Creating and editing characters, chat functionality, AI response issues, content safety settings, and conversation history.

Image & Video Generation

AI image and video generation, quality settings, failed generations, and understanding generation costs.

Creator Program

Becoming a creator, publishing characters, earnings and payouts, and content guidelines for creators.

Affiliate Program

Applying to the affiliate program, tracking referrals, commission tiers, and payout questions.

2. How to Contact Us

You can reach our support team by email:

Email: support@edemai.org

To help us resolve your issue quickly, please include:

  • Your account email address
  • A clear description of the issue or question
  • Steps to reproduce the problem (if applicable)
  • Screenshots or error messages (if relevant)
  • Your device and browser information (for technical issues)

3. In-App Support

Logged-in users can submit support tickets directly from their account. Navigate to your account settings and select "Support" to open a new ticket. This allows us to link your issue directly to your account for faster resolution.

4. Response Times

We aim to respond to all inquiries within 24-48 hours. Response times may vary depending on the volume of requests and the complexity of the issue. Priority support is available for users on eligible subscription plans.

5. Frequently Asked Questions

For answers to common questions about pricing, features, and getting started, visit our FAQ page.

6. Limitations

While we do our best to help, please note:

  • We cannot recover deleted accounts or data after the deletion process is complete
  • Some issues may be limited by technical or legal constraints
  • Feature requests and suggestions are reviewed but not guaranteed to be implemented
  • We cannot provide refunds for Coins that have already been spent